Returns & Refunds
Returns & Refunds
Our Promise
At Zoovi, we stand behind every product we sell. If you're not 100% satisfied with your purchase, we'll make it right — no hassle, no questions asked.
Return Window
You have 30 days from the date of delivery to return any item for a full refund or exchange.
Conditions
- Items must be in their original condition (unused, undamaged, and in original packaging where possible).
- We cannot accept returns on items that show signs of wear or have been used extensively.
How to Start a Return
- Email support@zoovi.com with your order number and reason for return.
- We'll send you a prepaid return shipping label within 24 hours.
- Drop off the package at any carrier location.
- Once received, your refund will be processed within 3–5 business days to your original payment method.
Exchanges
Want a different color or size? We're happy to exchange. Just let us know in your return email and we'll arrange a swap.
Damaged Items
If your order arrives damaged or defective, please email us within 7 days of delivery with a photo. We will send a replacement at no cost to you.
Refund Timeline
Refunds typically appear on your statement within 5–10 business days after processing, depending on your bank.